Terms & Conditions

1. Who is the controller and data protection officer?

Responsible for data processing in accordance with this privacy policy is
Livinguard Technologies AG
Churerstrasse 77
8808 Pfäffikon SZ
Switzerland

Our data protection officer will be happy to answer your enquiries at privacy@livinguard.com.

2. Which of your data do we process, why and on the basis of which legal provision?

Contacting us: When you call us, send us an e-mail or contact us via the contact form on our website, we regularly process the following data from you:

• Your name, email address and telephone number
• Possibly your full address
• Your written message and, if applicable, a note of a telephone conversation with you

In this case, we process the data in order to respond to your contact enquiry. The legal basis in the case of contacting you is the initiation of a contract or contract management in accordance with Art. 6 para. 1 lit. b GDPR.

Visiting our website: In order to operate our website securely and stably, we collect technical data. This includes the following data:

• Your IP address
• Information about the operating system and settings of your end device
• Edge data of your access: the region, time and type of use
• Essential / technically necessary cookies

The legal basis for this data collection is our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

If you consent to the use of other technologies to record your user behaviour, we also use the following technologies:

• Analysis and marketing cookies. For further information, please see section 8. The legal basis for these cookies is your consent in accordance with Art. 6 para. 1 lit. a GDPR.

3. Does your personal data also end up abroad?

We generally process personal data in Switzerland and/or in the European Economic Area (EEA). However, we may also export or transfer personal data to other countries, in particular in order to process it or have it processed there.

We may transfer personal data to all countries and territories in the world, provided that the law there guarantees adequate data protection in accordance with the decision of the Swiss Federal Council and - if and insofar as the General Data Protection Regulation (GDPR) is applicable - in accordance with the decision of the European Commission.

We may transfer personal data to countries whose laws do not guarantee adequate data protection, provided that data protection is guaranteed for other reasons, in particular on the basis of standard data protection clauses or with other suitable guarantees. Exceptionally, we may export personal data to countries without adequate or appropriate data protection if the special requirements under data protection law are met, for example the express consent of the data subjects or a direct connection with the conclusion or fulfilment of a contract. On request, we will be happy to provide data subjects with information about any guarantees or provide a copy of any guarantees.

4. What rights do you have?

We grant you all rights in accordance with the applicable data protection law. In particular, you have the following rights:

Information: You can request information as to whether we process personal data about you and, if so, what personal data is involved. You will also receive the information required to assert your data protection claims and ensure transparency. This includes the processed personal data as such, but also information on the purpose of processing, the duration of storage, any disclosure or export of data to other countries and the origin of the personal data.

Correction and restriction: You can have incorrect personal data corrected, incomplete data completed and the processing of your data restricted.

Erasure and objection: You can have your personal data erased ("right to be forgotten") and object to the processing of your data with effect for the future.

Data disclosure and data transfer: You can request the disclosure of personal data or the electronic transfer of your data to another controller.You have the right to enforce your data protection claims by taking legal action or to lodge a complaint with a competent data protection supervisory authority.The data protection supervisory authority for private controllers and federal bodies in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).If and insofar as the General Data Protection Regulation (GDPR) is applicable, you have the right to lodge a complaint with a competent European data protection supervisory authority.

5. How and which cookies do we use?

When you use our website, data is generated that is stored in logs (in particular technical data). We may also use cookies and similar technologies (e.g. pixel tags or fingerprints) to recognise website visitors, evaluate their behaviour and identify preferences. A cookie is a small file that is transmitted between the server and your system and enables a specific device or browser to be recognised.

You can set your browser so that it automatically rejects, accepts or deletes cookies. You can also deactivate or delete cookies in individual cases. You can find out how to manage cookies in your browser in the help menu of your browser.

Neither the technical data we collect nor cookies generally contain any personal data. However, personal data that we or third-party providers commissioned by us store about you (e.g. if you have a user account with these providers) may be linked to the technical data or to the information stored in and obtained from cookies and thus possibly to your person.

You can withdraw your consent to the use of cookies or change your settings at any time by clicking the "Cookie Settings" link at the bottom of the website.

6. How and which social media plug-ins do we use?

We also use social media plug-ins, which are small pieces of software that establish a connection between your visit to our website and a third-party provider. The social media plug-in informs the third-party provider that you have visited our website and may send the third-party provider cookies that it has previously placed on your web browser. For more information on how these third-party providers use your personal data collected via their social media plug-ins, please refer to the respective privacy policies of the social media operators.

We currently use the following platforms, whereby the identity and contact details of the platform operator can be found in the privacy policy:

• Facebook
  www.facebook.com
  Privacy Policy: https://www.facebook.com/privacy/policy
• Instagram
  www.instagram.com
  Privacy policy: https://privacycenter.instagram.com/policy
• Youtube
  www.youtube.com
  Privacy policy: https://policies.google.com/privacy?hl=de
• LinkedIn
  www.linkedin.com
  Privacy Policy: https://de.linkedin.com/legal/privacy-policy

7. What other analysis tools do we use

We also use our own tools and third-party services (which in turn may use cookies) on our website, in particular to improve the functionality or content of our website (e.g. integration of videos or maps) and to compile statistics.

We may currently use offers from the following service providers and advertising partners in particular, whereby their contact details and further information on the individual data processing can be found in the respective privacy policy:

• Google Analytics
• Provider: Google Ireland
• Privacy Policy: https://support.google.com/analytics/answer/6004245

We have activated the IP anonymisation function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Google Analytics helps us to make the website more user-friendly for you. Data processing is carried out on the basis of legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR.

Some of the third-party providers we use may be located outside Switzerland. Information on the disclosure of data abroad can be found under section 3. In terms of data protection law, some of them are "only" processors on our behalf and some are responsible bodies. Further information on this can be found in the corresponding data protection declarations.

8. Which law is applicable to our data processing?

Swiss Data Protection Act (DSG) applies to visits to our website from Switzerland. If you visit our website from the European Union and we process your data, the EU General Data Protection Regulation ("GDPR") applies.

9. How do we protect your data technically and organisationally?

We use "good practice" technical measures, including IT security, anti-virus software and others. In addition, we secure your data with organisational measures; access and access concepts, data minimisation and others.

10. How long do we have to store your data?

We process your data for as long as we have a lawful purpose for data processing. We have a legal obligation to retain certain data. In these cases, we must retain your data for up to 10 years since the contract was terminated and/or since the last contact with you took place.

11. Can this privacy policy be amended?

We may amend this privacy policy at any time. The version published on this website is the current version.

June 2024